Emotional Competence Framework
The following is a summary followed by a detailed account of the Emotional Competence Framework which provides the range of skills that can be achieved by the High Performance Business Coaching program. The degree of skills training is determined by a comprehensive baseline assessment of emotional intelligence competencies. The coaching program is then tailored to the needs of the individual.
Summary of Emotional Intelligence Framework:
- INTRAPERSONAL SKILLS: emotional self-awareness, self-regard, assertiveness, independence, self-actualization, self-confidence, emotional management, conscientiousness, achievement drive, initiative.
- INTERPERSONAL SKILLS: communication, conflict management, leadership, social responsibility, interpersonal relationship, persuasion.
- EMPATHY: attunement with others, developing others, service orientation, leveraging diversity, political awareness.
- ADAPTABILITY: reality testing, flexibility, problem solving.
- STRESS MANAGEMENT: stress tolerance, frustration tolerance, impulse control.
- GENERAL MOOD: wellbeing, optimism, happiness.
The High Performance Business Coaching program assists to develop:
SELF-AWARENESS: Knowing one's internal states, preferences, resources and intuitions.
Emotional awareness - recognizing one's emotions and their effects.
- know which emotions are being felt and why.
- realize the links between what is being felt and what the person thinks, does and says.
- recognition of how feelings affect performance.
- having a guiding awareness of values and goals.
Accurate Self-Assessment - knowing one's inner resources, abilities and limits.
- awareness of personal strengths and weaknesses.
- capacity for self-reflection, learning from experience.
- openness to candid feedback, new perspectives, continuous learning and self-development.
Self-Confidence - a strong sense of one's self–worth and capabilities.
- capacity to present oneself with self-assurance; have "presence".
- can voice views that are unpopular and go out on a limb for what is
- capacity to be decisive, to make sound decisions despite uncertainties and pressures.
Spiritual Awareness - being inspired by vision and values.
- high degree of self-awareness honed by self-reflection.
- capacity to face and use suffering and to transcend pain.
- a reluctance to cause unnecessary harm to yourself and others.
- a tendency to see the connections between diverse things.
- a marked tendency to ask, "why?" or "What if?" questions and to seek answers.
- being "field independent" - possessing a facility for working against convention.
SELF-REGULATION: Managing one's internal states, impulses and resources.
Self-Control - keeping disruptive emotions and impulses in check.
- sound management of impulsive feelings and distressing emotions.
- staying composed and positive in trying circumstances.
- capacity to think clearly and stay focussed under pressure.
Trustworthiness - maintaining standards of honesty and integrity.
- capacity to act ethically and above reproach.
- capacity to build trust through reliability and authenticity.
- capacity to admit one's own mistakes and confront unethical actions in others.
- take tough principled stands even if they are unpopular.
Conscientiousness - taking responsibility for personal performance.
- capacity to meet commitments and keep promises.
- capacity to hold oneself accountable for meeting one's own objectives.
- capacity to be organized and careful about one's work.
- adaptability - flexibility in handling change.
- capacity to smoothly handle multiple demands, shifting priorities and rapid change.
- capacity to adapt responses and tactics to fit fluid situations.
- capacity to be flexible in how events are seen.
Innovation - being open to novel ideas and approaches.
- seek out fresh ideas from a wide variety of sources.
- entertain original solutions to problems.
- generate new ideas.
- take fresh perspectives and risks thinking.
MOTIVATION: Emotional tendencies that guide or facilitate reaching goals.
Achievement Drive - striving to improve or meet a standard of excellence.
- ability to be results-orientated with a high drive to meet objectives and standards.
- capacity to set challenging goals and take calculated risks.
- ability to pursue information to reduce uncertainty and find ways to do better.
- ability to learn how to improve performance.
Commitment - aligning with the goals of the group or organization.
- capacity to readily make sacrifices to meet a larger organizational goals.
- finding a sense of purpose in the larger mission.
- using the group's core values in making decisions and clarifying choices.
- actively seeking out opportunities to fulfil the group's mission.
Initiative - readiness to act on opportunities.
- readiness to seize opportunities.
- pursuing goals beyond what's required or expected.
- cutting through red tape and bending the rules when necessary to get the job done.
- mobilizing others through unusual, enterprising efforts.
Optimism - displaying proactivity and persistence.
- persistence in seeking goals despite obstacles and setbacks.
- operating from hope of success rather than fear of failure.
- seeing setbacks as due to manageable circumstances rather than personal flaw.
EMPATHY: Awareness of and caring about others' needs and concerns.
Understanding others - sensing others feelings and perspectives and taking an active interest in their concerns.
- attentiveness to emotional cues and listening well.
- showing sensitivity and understanding others' perspectives.
- helping out based on understanding other people's needs and feelings.
Developing others - sensing others' development needs and bolstering their abilities.
- acknowledging and rewarding people's strengths and accomplishments.
- offering useful feedback and identifying people's needs for further growth.
- mentoring, giving timely coaching, and offering assignments that challenge and foster a person's skills.
Service Orientation - anticipating, recognizing, and meeting customers' needs.
- understanding customers' needs and matching them to services or products.
- seeking ways to increase customers' satisfaction and loyalty.
- gladly offering appropriate assistance.
- grasping a customer's perspective, acting as a trusted advisor.
Leveraging Diverstiy - cultivating opportunities through different kinds of people.
- respecting and relating well to people from varied backgrounds.
- understanding diverse world views and having sensitivity to group differences.
- seeing diversity as opportunity, creating an environment where diverse people can thrive.
- challenging bias and intolerance.
Political Awareness - reading social and political currents.
- accurately reading key power relationships.
- detecting crucial social networks.
- understanding the forces that shape views and actions of clients, customers and competitors.
- accurately reading organizational and external realities.
SOCIAL SKILLS: Adeptness at inducing desirable responses in others.
Influence - Wielding effective tactics for persuasion.
- skilled at winning people over.
- fine-tune presentations to appeal to the listener.
- use complex strategies like indirect influence to build consensus and support.
- orchestrate dramatic events to effectively make a point.
Communication - Listening openly and sending convincing messages.
- effectiveness in give-and-take, registering emotional cues in attuning their messages.
- dealing with difficult issues in a straightforward manner.
- listening well, seeking mutual understanding, and welcoming sharing of information fully.
- foster open communication and stay receptive to both good and bad news.
Conflict Management - Negotiating and resolving disagreements.
- ability to handle difficult people and tense situations with diplomacy and tact.
- ability to spot potential conflict, bring disagreements into the open and help de-escalate.
- encourage debate and open discussion.
- orchestrate win-win solutions.
Leadership - Inspiring and guiding individuals and groups.
- articulate and arouse enthusiasm for a shared vision and mission.
- step forward to lead as needed regardless of position.
- guide the performance of others while holding them accountable.
- lead by example.
Change Catalyst - Initiating and managing change.
- recognize the need for change and remove barriers.
- challenge the status quo to acknowledge the need for change.
- champion the change and enlist others in its pursuit.
- model the change expected of others.
Building Bonds - Nurturing instrumental relationships.
- cultivate and maintain extensive informal networks.
- seek out relationships which are mutually beneficial.
- build rapport and keep others in the loop.
- make and maintain personal friendships among work associates.
Collaboration and co-operation - Working with others toward shared goals.
- balance a focus on task with attention to relationships.
- collaborate, sharing plans, information and resources.
- promote a friendly, co-operative climate.
- spot and nurture opportunities for collaboration
Team Capabilities - Creating group synergy in pursuing collective goals.
- model team qualities like respect. Helpfulness and co-operation.
- draw all members into active and enthusiastic participation.
- build team identity, esprit de corps, and commitment.
- protect the group and its reputation, share credit.
Next: Structure and Program Outline